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For six years, the Internet Nexus served as my technology blog, but I've since started blogging at the SuperSite Blog instead. If you're looking for the blog, please head there. --Paul

Tuesday, August 21, 2007

Google tries to do the right thing

Official Google Blog:

To recap: we decided to end the Google Video download to own/rent (DTO/DTR) program, and are now refocusing our Google Video engineering efforts. The week before last, we wrote to Google Video DTO/DTR program customers to let them know that videos they'd already bought would no longer be playable.

Here's how we're hoping to fix things:

- We're giving a full refund -- as a credit card refund -- to everyone who ever bought a video.

- You can still keep the Google Checkout credit that you've received already.

- We're going to continue to support playing your videos for another six months.

So, that's nice. But this still highlights, painfully, the problems DRM can cause.

Thanks, Bob.

Related: Google kills paid Google Videos, open DRM Pandora's Box

Labels: Google

[ Posted at 1:04 PM | Permalink ]